The terms and conditions for the Canon CarePAK Extended Service Plan (“Extended Warranty”) are set forth below.

You can contact Canon Canada Inc. (“Canon”) at any time by calling us at 1-800-652-2666 or by writing to us at customer_support@canada.canon.com or at:

Canon Canada Inc.

6390 Dixie Road

Mississauga. ON

L5T1P7

Description of Extended Warranty

This Extended Warranty is offered by Canon with respect to the Canon product and associated model and serial number specifically listed on the Extended Warranty proof of purchase and the Extended Warranty registration confirmation document provided by Canon (collectively, the "Product") after the limited warranty period expires with respect to same. 

Canon warrants the Product to be free from defects in workmanship and materials under normal use and service for the Extended Warranty period listed on the Extended Warranty proof of purchase and the Extended Warranty registration confirmation. 

The Extended Warranty is transferable, pursuant to the terms herein, and is only applicable to the Product with the model and serial number listed on the Extended Warranty proof of purchase and the registration confirmation document.  The Product must be used in conjunction with compatible computers, peripheral equipment and software that allow the Product to function properly.

§  Benefits of Coverage

CarePAK is a cost-effective and easy-to-use extended service program.  CarePAK provides protection against unforeseen repair costs and excessive downtime, toll-free Canon technical support, plus the peace of mind that comes with having your equipment covered pursuant to the terms herein.

§  CarePAK Features

-      Protection from unforeseen repair costs;

-      Toll-free access to Canon’s technical support staff during normal business hours;

-      Quality repairs performed by Canon-certified service personnel using genuine Canon parts;

-      Parts and labour coverage;

-      Minimal downtime whenever service is needed;

-      Assurance that parts and labour are supported by 60 years of industry leadership.

§  Duration of Coverage

The duration of CarePAK coverage and the precise expiry date of the coverage will be clearly displayed during the checkout process.

§  Price of Coverage

The price of CarePAK coverage and the total amount to be paid under the contract will be clearly displayed during the checkout process.  All prices are in Canadian dollars.

Execution of warranty

You must call the appropriate number below for remote diagnostic assistance for operation and support of the Product:

In Canada:

1-800-OK-CANON, (652-2666) Monday through Friday

From 9:00a.m. to 8:00 pm ET excluding holidays. Time is subject to change without notice.

http://www.canon.ca

You must cooperate with Canon in remotely diagnosing the Product malfunction. Canon may attempt to correct the malfunction remotely with your assistance. If Canon cannot fix your Product malfunction through remote diagnostics, Canon, at its sole discretion, will:

(a)                provide you with the name of an authorized Canon Service Provider (the "Service Provider");  or

(b)               send you a new or comparable refurbished replacement part;  or

(c)                send you a new or rebuilt replacement Product.  If Canon elects to send you a replacement Product under this warranty, this replacement shall not extend this Extended Warranty or trigger a new extended warranty period to begin.

In the event that Canon requires defective parts and/or defective Products to be returned to Canon or a Service Provider, Canon will pay for the shipping with respect to such return.  Any and all returned parts and/or Defective Products  will become the property of Canon.

You will be charged at the then-current service call rates of Canon or the Service Provider if the defects in the Product are not covered by this Extended Warranty (see Exclusions of Warranty below), or if the applicable warranty period for the Product has expired or warranty coverage has not been sufficiently established by appropriate documentation.  No amounts will be charged to you without your prior consent.  If you do not accept the charges, the part or Product will be returned to you without being repaired.  Canon will pay for shipping in this regard.

All service claims must be accompanied by the original bill of sale and warranty documentation.

Exclusions of Warranty

This Extended Warranty only applies to the Product.  For example, the Extended Warranty does not cover:

                (a) any and all accessories or peripherals, including without limitation, battery packs, lenses, bags, straps and flashes; 

                (b) other consumable parts or consumables, such as dvds, sd cards, printheads, paper and ink cartridges; 

                (c) any product on which the original identification marks or serial numbers have been defaced, removed, or altered;

                (d) any system software (whether factory loaded on the Product or contained on the software diskettes or CD-ROM’s enclosed with, or accompanying, the Product), and any utility software, distributed with or for the Product; nor

                (e) non-Canon brand computers, peripheral equipment and software which may be distributed with the Product.

Nor shall it extend to anyone other than the purchaser, unless the Extended Warranty transfer has been registered with Canon and confirmation of transfer is presented at time of claim for service or support. 

This Extended Warranty shall be void and of no force and effect if the Product is damaged as a result of :

                (a) abuse, neglect, mishandling, alteration, electric current fluctuation or accident;

                (b) improper use, including failure to follow operating or maintenance instructions in, or environmental conditions prescribed in, Canon's user guide or other documentation for the Product;

                (c) repair by other than service representatives qualified by Canon who are acting in accordance with Canon's service bulletins;

                (d) use of supplies or parts (other than those distributed by Canon) which damage the Product or cause abnormally frequent service calls or service problems; or

                (e) use of the Product with non-compatible computers, peripheral equipment or software, including the use of the Product in any system configuration not recommended in any user's guide or other documentation for the Product.

This Extended Warranty shall only apply if this Product is used in conjunction with compatible computers, peripheral equipment and software. 

[This clause is inapplicable in Quebec]  Non-Canon brand computers, peripheral equipment and software which may be distributed with the Product are sold as is, without warranty of any kind by Canon, including any implied warranty or condition of merchantability or fitness for a particular purpose.  The sole warranty if any, with respect to such non-Canon brand item is given by the manufacturer or producer thereof.

[This clause is inapplicable in Quebec]  Any system software (whether factory loaded on the product or contained on the software diskettes or CD-ROM’s enclosed with, or accompanying, the product), and any utility software, distributed with or for the product, is sold “as is” and without warranty or condition by Canon.  The sole warranty or condition with respect to such software is contained in the software manufacturers license agreement distributed therewith, including any limitations and disclaimers thereon.  Please contact Canon immediately if you have not received a copy of the software manufacturer’s license agreement.

No other express warranty or condition or guaranty, except as mentioned above, given by any person, firm or corporation with respect to the product shall bind Canon or any service provider.

Notice concerning the legal warranty  [This clause is only applicable in Quebec]

The Consumer Protection Act gives a warranty on all goods you purchase or lease from a merchant.

The goods must be usable:

-        for the purposes for which they are ordinarily used (section 37 of the Act); and

-        in normal use for a reasonable length of time, which may vary according to the price paid, the terms of the contract and the conditions of use (section 38 of the Act).

For more information on this legal warranty, go to the website of the Office de la protection du consommateur at www.opc.gouv.qc.ca.

Our Liability

[This clause is inapplicable in Quebec]  Unless otherwise required by provincial or territorial legislation specifically governing the terms of consumer sales, neither Canon nor any service provider shall be liable for: (a) personal injury or property damage; or (b) loss of revenue or profit, failure to realize savings or other benefits, loss or corruption of data including, without limitation, data stored on the products hard disk drive, expenditures for substitute equipment or services, storage charges or other special, incidental, indirect or consequential damages caused by the use, misuse or inability to use the product, regardless of the legal theory on which the claim is based (including, without limitation, negligence) and even if Canon or any service provider has been advised of the possibility of such damages. Nor shall recovery of any kind against Canon or any service provider be greater in amount than the purchase price of the product causing the alleged damage. Without limiting the foregoing, the purchaser assumes all risks and liability for loss, damage or injury to persons and property of the purchaser or others, arising out of the possession, use, misuse or inability to use the product sold by Canon.