RETURN POLICY

Canon eStore Return Policy

Not all products purchased at the Canon eStore can be returned. The Canon eStore will accept for return or exchange only new (not refurbished) or defective merchandise purchased at the Canon eStore, in accordance with the provisions and time frames for return as set out below. Opened merchandise may be subject to a restocking fee.

Shipping and Handling Fees
Shipping and handling fees from Your original order will not be refunded, unless the merchandise is determined by CCI, in its sole discretion, to be defective. All merchandise returned to CCI must be packed in the original, packaging including any accessories, manuals, documentation and registration that shipped with the product (such as manuals, cables, etc.) and a copy of the invoice/packing slip included to be eligible for return or exchange.

IMPORTANT: In the event that returned merchandise ordered has items missing, the return may be refused, or the value of the missing materials may be deducted from the total credit amount.

Restocking Fee
CCI reserves the right to assess a restocking fee of up to 20% on any opened merchandise. The restocking fee will be deducted from the total credit amount. A 20% restocking fee will be charged on all returned items which are not packaged in the original product packaging or are missing warranty cards, manuals or any accessories.

Refurbished Products
All Sales are Final. Quantities are limited. Refurbished products are those which have been returned to CCI. They have been tested to ensure they perform properly, and are under warranty. Refurbished products may have small blemishes due to handling but this will not affect performance. Refurbished products may not contain exactly the same media/software as new models. CCI does not accept returns on Refurbished Products except in the case where products are received by You in damaged or defective condition in which case, CCI will, at its sole option, either provide a replacement with the same model or an equivalent model.

Time Frame and Shipping Instructions for Returns/Exchanges
All returns and exchanges must be accompanied by a Return Merchandise Authorization (“RMA”) number. To return or exchange defective or unopened merchandise, You must (a) request and obtain an RMA number within 14 calendar days of the date the order was delivered to the delivery address specified on the order and (b) return the merchandise to CCI within the Return Period of 14 calendar days of the date the RMA number was issued by CCI. CCI’s address can be found on Your packing slip. To receive an RMA number for returns or exchanges, call CCI toll-free at 1-866-521-9965. The RMA number must be clearly written on the outside of the shipping package. We recommend that You ship the merchandise You are returning via courier or other delivery service that provides tracking information and insurance, since CCI will not be responsible for packages lost or damaged in transit to CCI. We will not accept any returns or exchanges after the Return Period.

CAREPAK Extended Service Plan return policy
To request a return, You must call CCI toll-free at 1-866-521-9965 within 30 calendar days of the purchase date. Return requests will not be accepted for any CAREPAK that has a service claim made against it.