Shipping and Handling

Get your order fast with same day shipping.
Orders placed by 1:00 PM ET typically leave our warehouse the same business day.†

†For your protection, some orders go through our fraud prevention department. If yours is selected, we will quickly notify you (doing this may cause a delay).

Avoid Delays in the Delivery of your Order
Use the exact information that appears on your credit card statement when completing the billing information. Incomplete or incorrect information may result in a delay in processing and delivery of your order.

Shipping Rates:

Order Subtotal	Purolator Shipping Method
	Regular	Express
$0.01- $50.00	$8.00	$15.00
$50.01 - $100.00	$10.00	$20.00
$100.01 - $150.00	$15.00	$25.00
$150.01 +	$20.00	$30.00

The Canon eStore only accepts and ships orders to street addresses within Canada. We regret we are unable to ship to either PO Boxes or Rural Routes at this time. Order delivery time is based on availability and shipment option as well as processing time. All orders are shipped from our warehouse facility in Mississauga, Ontario. Canon Estore orders will be shipped via Purolator ground courier unless AIR is selected. Orders received before 1:00pm (EST) are usually shipped out within the same business day (with the exception of Civic Holidays).

Orders shipped via Purolator ground are usually received by customers within 3-6 business days. Newfoundland & Labrador, Yukon, Northwest Territories and Nunavut, allow extra time for delivery.

Orders requested to be shipped via Purolator AIR, should arrive at most major centres by next business day. (Example: If you place your order before 1:00pm pm EST on Monday and you select Purolator AIR delivery, you should receive your order on Tuesday for most major centers (with the exception of Civic Holidays). If you place your order after 1:00 EST on Monday and you select Purolator AIR delivery, you should receive your order on Wednesday.)

Please note our warehouses do not ship on weekends (or Civic Holidays). Therefore, if you place an order before 1:00 p.m. EST on Friday and select Purolator AIR delivery, it should arrive on Monday for most major centers. If you place an order after 1:00 p.m. EST on Friday and you select Purolator AIR delivery, it should arrive on Tuesday.

If you have any questions, please contact our eStore Customer Service Department at 1-866-521-9965.

Freight Rates
The rate which will appear for ‘Shipping’ includes shipping and handling charges. These rates are subject to change without notice.

Tracking your Order
While every effort is made to ensure timely deliveries, Canon Canada Inc. (“CCI”) can accept no responsibility for delays in shipments for Ground or Air courier. In addition, CCI shall not be responsible for delivery delays due to causes beyond its control, including but not limited to weather conditions, strikes, lockouts, or force majeure.

Tracking your order may be done from either your email confirmation of your shipped order, or by clicking on the order number in the ‘Purchase History’ in the ‘My Account’ section. You will be taken directly to the shipment/tracking information on the Purolator web site. From this page, you can see the status of your shipments in the delivery process.

Order Status
You may see your order status at any time throughout the process by viewing your recent orders in the ‘Purchase History’ in the ‘My Account’ section. You will also receive email confirmation for submitted, shipped and cancelled orders. See Order Confirmation & Cancellation for further information in the Terms of Sale.

If you have any questions regarding your order status, please contact our eStore Customer Service Department at 1-866-521-9965.

Signature is required for delivery
Most of our shipments contain valuable merchandise. If you will not be at the shipping address to accept delivery of your product, consider shipping the item to an address where someone you trust will be available to sign for your package. Please note that we are not able to adjust the shipping address once a package has left Canon’s warehouse. Title and risk of loss to all products will pass to you on delivery.

Undeliverable Packages
Occasionally packages are returned to CCI as undeliverable. When Purolator returns an undeliverable package to us, we will attempt to notify you and you will be responsible for contacting us to make arrangements for reshipment and, if applicable, provide your credit card number to cover any additional handling fees. Orders that have been returned to us as undeliverable are subject to a handling fee.