CANON MAINTENANCE SERVICE

Keep your gear in optimal condition


You rely on the quality of Canon cameras and lenses to help you make amazing images. To keep your camera gear in optimal condition, regular maintenance is needed. Canon’s Maintenance Service is here to help. Regardless of how careful you are with your gear, dust, debris, and wear are inevitable. From the active photographer to the casual amateur anyone can experience these effects which may lead to diminished image quality. To avoid this, we recommend periodically having your gear cleaned and checked by a Canon Factory Service Technician. Best of all, if during the CMS we find something that requires more than just a cleaning to correct, we will contact you with a description of the problem and what we recommend to do to fix it. You can be sure that your camera performs the way it was intended to and you can be ready for that perfect shot!

Schedule a Service


The services offered cover cleaning and maintenance of external components of the camera or lens, as well as the following internal components of the camera: image sensor, mirror, and focus screen. If, upon inspection, additional services are necessary which require the camera or lens body to be disassembled or parts to be replaced, this will be considered a repair and you will receive a repair estimate. In this case, any payment made previously for the Canon Maintenance Service will not be refunded. If you do not approve the repair estimate, repairs will not be made, your camera and/or lens will be returned to you and you will only incur charges for Canon Maintenance Service requested.

Please ship your camera or lens to the address listed. Upon your approval and receipt of payment of the charges outlined below, we will perform the service you requested and ship the product back to you within approximately 7-10 business days* from the date we receive your approval and payment.

Canon Canada Inc.
8000 Mississauga Road
Brampton, Ontario, L6Y 5Z7
ATTN: Customer Service

EOS Digital SLR Maintenance

Service


The image sensor is one of the most critical parts of your DSLR to maintain optimal image quality, while the mirror and other optics must be clean to avoid autofocus errors. Canon’s DSLR Maintenance Service insures these critical components are spotless as well as confirming your camera is in peak operating condition.

EF Lens Maintenance

Service


Your lens is the first step on the way to turning a memory into a picture and the optics must be clean for optimal image quality. Your lens contacts must be clean to ensure that the lens and the camera are communicating properly. Canon’s EF Lens Maintenance Service ensures this as well as confirming your lens is in peak operating condition.

Benefits of a Clean image sensor


Take a look at the images below to see how Canon Maintenance Service can help make a difference!

 

Sensor Images

Resulting Pictures

 

Before

 

After

 


EOS Digital SLR Maintenance Service


Maintain Optimal Performance & Reliability.
A complete cleaning of the camera will be performed including the all important image sensor. Up to 18 individual inspections are made to insure that your camera is working as designed. Should our technician find something of concern you will be provided with the option to have it repaired (charges may apply) minimizing down time.

SERVICE

7-Point Image Sensor Cleaning

18-Point Maintenance Service

COST (Price includes return shipping)

$59 $139

CLEAN IMAGE SENSOR

CLEAN MIRROR

CLEAN FOCUS SCREEN

CLEAN EXTERNAL VIEWFINDER

CLEAN EXTERNAL LCD SURFACES

CLEAN CAMERA BODY

CHECK MOVING PARTS (Buttons, Doors, Latches)

 

CHECK OPERATION OF HOT SHOE

 

CHECK MEMORY CARD INSERTION AND REMOVAL

 

CHECK LENS ATTACHMENT AND REMOVAL

 

CHECK CAMERA/LENS COMMUNICATION

 

PERFORM IMAGE TEST (Check Exposure and Shutter Speed)

 

VERIFY CAMERA SHUTTER COUNT

 

CHECK INTERNAL ERROR MESSAGES

 

CHECK OPERATION OF TERMINALS AND JACKS

 

TIGHTEN EXTERNAL SCREWS

 

VERIFY FIRMWARE VERSION AND UPDATE (If Applicable)

PERFORM PIXEL MAPPING FOR HOT OR DEAD PIXELS (If Requested)

 


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EF Lens Maintenance Service


Ensure Continued Optimal Image Quality.
A complete cleaning of the lens will be performed. 11 individual inspections are made to insure that your lens is working as designed. Should our technician find something of concern you will be provided with the option to have it repaired (charges may apply) minimizing down time.

TITLE

11-Point Maintenance Service

COST (Price includes return shipping)

$69

CLEAN EXTERNAL LENS OPTICS

CLEAN EXTERNAL LENS BODY

CHECK LENS ATTACHMENT AND REMOVAL

CHECK CAMERA/LENS COMMUNICATION

CHECK EXTERNAL LENS BARREL

CHECK OPERATION OF FOCUS, IRIS AND ZOOM RINGS

CHECK OPERATION OF TRIPOD COLLAR (If Applicable)

CHECK APERATURE FUNCTION

PERFORM IMAGE TEST (Check Exposure and Shutter Speed)

TIGHTEN EXTERNAL SCREWS

VERIFY FIRMWARE VERSION AND UPDATE (If Applicable)



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Terms & Conditions

Services available on eligible Digital SLR camera and EF Lens models, for residents of Canada who purchased and use their models in Canada. List subject to change.

Actual repair times may vary. Seasonal volume or repairs requiring special parts may add additional time.

The services offered cover cleaning and maintenance of external components of the camera or lens, as well as the following internal components of the camera: image sensor, mirror, and focus screen. If, upon inspection, additional services are necessary which require the camera or lens body to be disassembled or parts to be replaced, this will be considered a repair and you will receive a repair estimate. In this case, any payment made previously for the Canon Maintenance Service will not be refunded. If you do not approve the repair estimate, repairs will not be made, your camera and/or lens will be returned to you and you will only incur charges for Canon Maintenance Service requested.

Removing internal dust or debris, autofocus adjustments and/or calibration of either the body or the lens are not covered under CMS. These services can be provided as a billable (chargeable) repair for each item.